Humanizing the Healthcare Experience

Healthcare organizations face tremendous pressures to achieve clinical and financial results, often leading to a focus on efficiency and financial performance at the expense of care team wellbeing and patient experience. Yet, research shows that care team wellbeing and patient experience are interconnected and can impact safety, quality and outcomes for individuals and the health system. Now more than ever, it’s essential for organizations to restore human-centered care. An enduring approach to improvement relies on courageous leadership, an engaged and thriving workforce, and a systematic way to continuously identify and close gaps in care team and patient experiences.