Your Custom Text Here
A complement to the mandated informed consent process, Informed Hope gives healthcare providers the needed opportunity to understand patient goals and discuss the things that can go right with a procedure or treatment.
An integrative healing equivalent of a Code Blue, a Code Lavender® is a rapid response team that resuscitates the emotional, physical and spiritual wellbeing of patients, their families and hospital staff.
A Sacred Moment carves out time upon admission and during a hospital stay for caregivers to ask patients about their fears, goals, spiritual needs, communication preference, and more.
The Quadruple Aim focuses on innovative ways to restore joy to the practice of medicine while improving population health, elevating patient-centered care, and reducing costs.
Bridget Duffy is disrupting the status quo to help design and accelerate innovations to improve the healthcare experience for patients, families, nurses, physicians and the entire care team.
Integrating Patients Into the Design Process
Designing for Human-to-Human Interactions
Integrating Human-Centered Technology
Simple, yet meaningful acts of kindness by hospital staff make a lasting impression on patients and families that create lasting loyalty.
Patients and families navigating today’s healthcare system deserve a seamless care experience–from first impression to last. Here are a few examples of human-centered processes, programs and innovations that hospital leaders are implementing to restore joy to the practice of medicine, bridge communication gaps, create more healing environments, and improve patient satisfaction, outcomes and loyalty.
